NHS clinical software is too often below a reasonable minimum standard in terms of the experience clinical teams are left facing on a daily basis. We want to work together to develop and raise standards for user’s experience of digital tools, and support them with better assessments of and decisions around this during digital delivery. Ultimately, every clinical solution should achieve an acceptable user experience for clinicians. When we deploy or change software, we should be paying attention to time costs and frustration (what we call ‘clinical drag’) as well as safety and data quality. We need to find better ways to check and act on this across the software lifecycle for our NHS services.
Next: Manifesto: 4. We will bring the NHS into the open, modern computing era