NHS staff should be able to feed back easily, honestly and openly about any IT system they use to care for patients, confident that this will be collected, shared, interpreted and acted on. Solutions and iterations should involve the people using them at all stages to achieve a quality digital experience. Like central government mandates the sharing of user-feedback data. Not all requests or problems will be able to be solved, or resolved quickly, but its vital we hear them and their importance in the first place.